Tag Archive: networking

I Need Someone New (A Manager’s Guide to Finding & Recruiting Talent)

March 22, 2018Blog, , , , , , , ,

Season Three B, Episode Two. Podcast recap! (And if you missed the podcast, you can find it here.)

Podcast Recap: Season 3b, Episode 2

In this week’s podcast we focused on tips for finding and recruiting the right talent. It’s 2018 y’all, and it’s no longer enough to simply post a job ad, cross your fingers, and hope for the best. Today’s talent is connected, to everything, everyone, everywhere, and so you must be too.

In order to create or build or grow the best team possible, you’re going to have to do a bit of work – not a ton, but enough.

Let’s take it one step at a time. Our first question is:

Who Are You Looking For?

The answer to this question requires a bit of self awareness. It’s awfully tempting to hire people who are just like us – after all, you know how to work with them, you know where to find them, and it’s EASY.

Of course, easy isn’t always RIGHT.

If you hire a team full of people who are just like you, you’re missing out on creativity, diversity, and the possibility of alternative, better, approaches to business.

Instead, think about your style and what gaps you’d like to fill. Are you super creative but not that great at execution? (be honest, now…) Are you a super analytical person who can get stuck in process? (My hand is raised for this one.) Are you just about getting things done, and you miss out on important details? (You know who you are…)

What about your team? Are there gaps there that you’d like to fill? Generational gaps? Gender gaps? Skill gaps?

It’s important that you do a gap assessment, not only of your own style, but also of your current team. Figure out what is missing, and think about the ideal person that could fill that spot.

Second question:

Have You Written it Down?

Do you have a Job Description? Not just a Job Ad or Posting – an actual, robust, Job Description (JD) that not only explains the job, but is written in a way to excite and attract the person you’re looking for.

It’s just smart. The one-size-fits-all JD is officially old school, so if you’re looking for creative types, then your JD better be creative. If you want a young Gen Z, then you’d better consider the things Gen Z’s love (being connected, flexible work, using the latest technology, autonomy). (Click Here for an article on attracting Gen Z talent.)

Tell a story about your company that will show your target people why they want to work for you. What is the culture like? Are there any perks on this job? Think about titles too. Are they old fashioned (Customer Service Representative) or modern (Customer Rockstar)?

Don’t forget to carefully consider the soft skills that you are looking for. More and more research exists on the importance of character in job success, so what character elements are important to you? Do you need relationship builders? People who can handle ambiguity? People who display high self-confidence and persistence? Someone who is courageous in the face of adversity? (Click here for an interesting research paper on character and leadership from the Ivey Business Journal.)

There is no one “right way” to structure your JD. So much depends on your audience, which is why the first step was thinking about WHO you’re targeting. Only then should you consider HOW you’re going to target them, and the first step in an amazing JD. (Click Here for an article on considering content and format of a JD.)

And by the way, JD writing isn’t everyone’s skillset. There are professionals out there who can help you, and it’s worth it!

Final question:

Who Knows That You’re Looking?

Google the top job posting sites, and you’ll get different answers depedning on the job category (tech, pharma, government), whether it’s a single job posting site (Monster or Dice), or a site that bundles other sites (Indeed). There are “boutique” sites, big sites, small sites, Google sites, LinkedIn sites… it can be overwhelming.

In addition to being overwhelming, you are likely to get 100’s (maybe 1000’s) of applications, and that can take time, energy, and even money (if you use a screening service) to sort through.

We aren’t suggesting you refrain from posting on a job site. What we are suggesting is that you at least supplement that listing with some networking. This helps you get the word out that you’re looking, and you never know what you’ll find out. Consider letting people know in any number of networking possibilities:

  • In the workplace: your own team, larger meetings or department events, committees, intra-professional events
  • Outside the workplace: conferences, professional associations, drinks with colleagues, your circle of friends

Start the conversation with, “Who do you know who…”

Once you’re connected to someone, you can encourage them to apply. Remember, this isn’t about circumventing the established hiring practice, it’s about encouraging someone to put their name in the hat. Their success within the process is then up to them!

If you do the work to make sure you really know who you’re looking for, and the work to write the job description to appeal to the person you want to hire, and then do the work to let people know you’re looking for someone, you will be much more likely find that perfect candidate.

Until next time,

Ruth.

How to Be Productive When the Office is Quiet

January 2, 2018Blog, , , , , , ,

Season Two, Episode Eight. Podcast recap! (And if you missed the podcast, you can find it here.)

Podcast Recap: Season 2, Episode 8, BONUS PODCAST

This week on the podcast, which is our special Holiday Bonus Podcast, we talk about how to be productive when the office is technically open, but mostly pretty dead.

Unless you are an essential services worker (and if you are, thank you!), or are super lucky and work for an organization that closes between Christmas and New Year’s, you have probably experienced working those days when MOST people are on vacation, but a skeleton staff remains.

It’s the worst.

You’re there because the organization has to keep the lights on and do the basics to make sure nothing horrible goes wrong, which it almost never does, but you know, just in case and all that.

What do you do? There’s no one to have meetings with. You can’t get anything approved to move forward. Your desk is out in the open, so watching a movie or playing Candy Crush is unwise.

What Do You Do?

P-O-U-N-C-E

That’s right, Pounce. It’s our mnemonic gift to you to help you on those days when you are in the office, but barely anyone else is.

(It’s also helpful if you think about it as setting yourself up for the New Year. You know, pouncing on it. See what we did there?)

  • Ponder
  • Organize
  • Unsubscribe
  • Network
  • Chill
  • Enjoy

Ponder

Take some time to think about where you are right now, and whether you’re happy with it. This isn’t about making resolutions, although you might end up making some. It’s more about reflecting and doing a little self- assessment:

  • What do you want to do with your job? Are you on the right road to making it happen?
  • How’s your health?
  • How are your relationships, both at home and at work?
  • Are you at loose ends? Are you “all good?”
  • Do you have any “to do list” items that you’d like to check off your Bucket List this year?

We are HUGE fans of the Self Journal from the Best Self Company. (You can buy them from their website or from Amazon.) It’s easy to use, and helps you set up your goals and what those tasks are that will help you achieve them. It even has a handy dandy poster to track your goals three months at a time (which is much less daunting than planning for a whole year), and gives you little wins to help build your motivation.

CONTEST ALERT!

In fact – we love it so much that we’re going to give one away! Just send us an email (info@whiteboardconsulting.ca) or tweet us (@whiteboardcons) to tell us what your favourite podcast of ours was from 2017, and why. That’s it! We will make a draw on January 15th and send one to you.

Organize

Times like these are also excellent times to organize your workspace. This works for everyone, even people who THINK they are organized all the time – come on be honest. You have binders there from that conference you went to two years ago that you haven’t looked at. Or you have confidential files that should probably be shredded or returned to the HR department. Or you have notes on a printed PowerPoint presentation that really isn’t helpful anymore (or it is, but only page 68). Toss it (except page 68 – take a photo of it before you toss it). Or you have a junk drawer full of old candies, paper clips, and expired emergency deodorant.

Take the time to remove all these things that clutter your desk and act as distractions.

Unsubscribe

Hitting delete is pretty easy, but it’s a temporary fix to an on-going email clutter situation.

Take 20 minutes to open those things you subscribed to or that you have no idea why you get, and unsubscribe from them. We aren’t here to talk about email habits and changing the way you manage your Inbox. We ARE here to advise you to clean out the crap because it’s distracting you and stressing you out and you don’t even know it.

We like a couple of helpful tools:

  • Unroll Me is an amazingly helpful online tool that scans your Inbox periodically and, when a subscription email shows up, offers you a few options:
    • Unsubscribe – AND THEY THEN UNSUBSCRIBE FOR YOU SO YOU DON’T HAVE TO DO ANYTHING,
    • Roll It Up to a daily email with all your subscriptions in one scrollable email, or
    • Leave it in your Inbox.
  • SaneBox is also an online tool that moves your email into folders that you define. If you take the time to set it up the right way, it means that when you open your regular Inbox, you only see the most important things. No scrolling, filtering, or distracting. SO HELPFUL

Network

This is the perfect time to connect and build relationships. Ask that new person to walk with you and get a Peppermint Mocha or gingerbread cookie. Talk to that one co-worker that you have been having trouble getting to know.

If you’re a manager, reach out to members of your team who are all in during these “between” days, and suggest you all go out for lunch together. (And no, you don’t have to pick up the tab, although it would be nice if you gave the OK to extend the lunch hour a bit.)

This is not about socializing with your work buddies or BFFs. This is about capitalizing on the opportunity to build critical relationships in the office. It’s also just plain nice.

Chill

Cut yourself some slack. Catch that later bus (as long as work allows you to be flexible with your hours). Put on some music while you sort out your desk. Take a few minutes to stare out the window and reflect or ponder or just people watch.

If you’re a manager, cut your team some slack! We know of managers who used to just send people home a bit early, or extend lunch hours to allow for holiday shopping. It doesn’t have to be huge, but wow it can give people some stress free time to get things done. And that goes a long way.

Most importantly though, focus on yourself and what you need in order to rejuvenate over this holiday time. (This relates, of course, to the Pondering activity!)

Enjoy!

Finally, enjoy yourself. Find some source of joy that works for you, whether you are celebrating holidays or not. Whether it’s helping someone else out, taking some time to work on that special project that you love but just isn’t normally a priority, treating yourself to some special food, or wearing an Ugly Holiday Sweater, there are things out there that are fun and festive.

Oh, and Get Your Work Done Too

Of course you have to get your work done. Hopefully the demands are somewhat less, and you can take the time to set yourself up so you can POUNCE on the New Year.

We’d love to hear how you use POUNCE! And of course don’t forget to send us a note or a tweet to enter the Self Journal contest.

We wish you the very best for the New Year, and look forward to bringing you our third podcast series which will focus on your career! How to manage it, how to change it, and how to get where you want to go. And if you’re a manager, we will have tips on how to help your team manage their careers, and how to run a successful interview too.

Don’t forget you can subscribe to our podcast in iTunes (click here) so you never miss a new episode!

Until next time,

Ruth & Nicole

3 Steps to take before you quit your job

April 8, 2016Blog, , , , , , , , , , , , , , , , , , , , ,

It happens so suddenly.  Things seem to be chugging along and one afternoon you come to the drastic realization: “I want to quit my job”.   It may have been percolating for some time. Anger and resentment like to age like a fine wine (mmm wine. Is it Friday yet?).   Maybe something specific has triggered your sudden need for change. Perhaps you’ve had a sudden leadership shuffle or organizational realignment that just turned your work-life upside down. Either way, something has to change and you’re going with the all -or-nothing approach. You want to quit your job.

Okay, sit back and breathe.  This has happened to all of us.  The following 3 steps ensure that you are making the right move, and if the move is real – how to make sure you are prime interview material.

3 Steps to Take Before You Quit Your Job

Assess. Correct. Act.

1) Assess

First things first.  Let’s do some root cause analysis.  Some questions to ask yourself:

  • What do you love about your job?
  • What are you really good at?pablo
  • What could you be better at?
  • What makes you think you should be better at them?
  • What do you dislike about your job?
  • Which one in particular (there may be many, try to pick the one with the biggest impact) would you say is making you want to leave?
  • Why [insert answer to your last question here]? i.e. Why do you think your boss doesn’t know how to lead?
  • Why [insert answer to the last question here]? i.e. Why do you think your boss has no desire to help you to succeed?
  • Why….[you get the picture right]? i.e. Why do you think your boss dislikes you as a human?
  • What evidence do you have to support your beliefs/observations?
  • Is it possible these are assumptions?
  • Where do you want to go?
  • Why do you think it will be better?
  • What evidence do you have that supports that?
  • Is there a person/place/resource that you could use to determine if another agency/consulting firm/hospital etc. will be better?

*Note: This line of questioning will hopefully have you saying things like “Well, I just assume s/he dislikes me because x,y,z, but I don’t know this for a fact.”

2) Correct

Now, finding a job can take a while.  So maybe there are some opportunities in that big list above to make some course corrections.  Make things better.  Maybe they get so great you don’t need to leave, or maybe they just become more tolerable while you are on the hunt for that new dream job.

  • What can YOU change about your behaviours/habits/style that could help?
  • What skills/experiences do you need to develop to make the transition?
  • What tools, resources, people (mentors, colleagues etc.) do you have to help you make changes/get experience and skills?
  • What changes would help that YOU have influence over?
  • What things do you think can OTHERS change?  Are you willing to have a conversation with them about it/work together to solve it?
  • What things aren’t going to change/things you don’t have control or influence over (i.e. policies, organizational structure) ?  Can you come to terms with that staying the same during your transition?
  • What things might get in the way?

3) Act

Now do the things.   Make the changes.  Use your influence, tools, resources, and people to help you get what you need. Make the best of the situation.  Now is a great time to “SHINE”.  This will serve a couple of purposes: work will be more bearable, you will have overall better days that make you happier, you will be more confident, and you’ll have people who are willing to give great references. You may love it so much, you decide to stay.

Have you had the sudden urge to leave? Did you act on it? Did you use some of these steps? How did it turn out? What would you have done differently? We’d love to hear about it in the comments below or on Twitter @whiteboardcons #iquit.

Until next time!

Nicole

 

How much is this task worth? Efficient Time Management Using Data.

February 10, 2015Blog, , , , , , , , , , , , , , ,

*Update: Remember that blog where I said Ruth and I were going to stay accountable for doing the blog.  This is me doing the blog.  Late.  To note, Ruth didn’t say “That’s OK!”.  She said something to the effect of, “So when will you be posting the blog”. Super effective from an accountability perspective. Thus, why I am posting this blog on Tuesday. *

What’s happening over at Whiteboard?  Lot’s of things.  We’re meeting up with clients old  and new, and are super excited about all of the great process work, leadership work, and culture development we get to do with our clients this year.

So this new year has everyone setting goals, emptying their email inboxes, finding new and better ways of doing things. We are all bombarded with so many tasks to do , how do we actually know which ones are the RIGHT ones to be spending time on?

The steps below outline a process that you can use to identify your tasks, identify what they are worth, analyze the data, and then start booking your calendar in such a way that you can maximize the work you do to benefit you and your organization.

Step 1: Brainstorm all of your activities.IMG_0463

What are the primary activities you do in your business; emails, phone calls, actual “work”, social media, presentations, workshops?  Write them all down (or use excel if you are of that ilk.)

Step 2: Assign value to each of them.

This can get tricky, the key is to make your best guess.  Some items might not have a dollar attachment to them, and others you might need to do a little work for. I’ll take you through some of my examples:

Networking events: Last year I went to 27 networking events, and through those events (so far), We have approximately $10,000 worth of business.

1:1 Meetings: Last year I did approximately 100 1:1 meetings, and they yielded about $5,000 in revenue.

Get the point? It’s not a science, but you should start to see some patterns.

Step 3: Analyze the data

So you might start to see some patterns, like the 27 hours you spend on Social Media each week haven’t yet yielded you a client.  That doesn’t mean you should stop doing social media, it is an important part of your business – rather, you could probably spend 10 hours and get the same benefit, and donate some additional time to Networking events, which seem to contribute to your sales pipeline.

Step 4: Book your Calendar!

Now, book your calendar with the activities that generate VALUE, and slot in the time to take care of all of those day-to-day tasks and emails that may not add direct value, but are a necessary evil!

Have a great, productive, efficient, and VALUABLE week!

Until Next Time,

Nicole

P.S. Like my doodle? Check out Carolyn Ellis at Brilliance Mastery! She taught Ruth and I how to doodle and we’re hooked.  Be prepared for many doodles to come!

 

3 Steps to Better Networking

October 3, 2014Blog, , , , , , , , , , ,

We do quite a bit of networking for business here at Whiteboard.  It can be alot of fun, and it can be draining and frustrating.  Networking is a great way to build your business. An even more profound way to look at it is to imagine the people you meet as your sales team!  Instead of trying to sell YOUR product or service to everyone that you meet, what about learning about ways that the both of you can act as referral partners for one another?

BadNetworking-199x300It is painful to see how poorly networking can go if not done properly. Someone is selling you something you aren’t interested in, AGAIN! How do you find the RIGHT people to network with, and most importantly how do you break the ice with that person? (Any APP developers out there? I have a genius networking app I’ve been dreaming about…..)

Ruth and I consider Whiteboard to be that sweet spot between process improvement and leadership.  The same self-discovery coaching principle we teach to leaders and managers applies to networking. Good ice breakers help build the right connection, without you “selling” to them before you’ve built a relationship.  Networking is like coaching.  Get your network partner to self-realize that you are someone they should do business with.

3 Steps to Becoming a Power Networker

1. Tell me about…/Tell me more…

So often we get so excited about our business that we just go wild. Use these first two phrases to learn and discover more about the person you are talking to.  One of our WORST networking experiences is 3 days after we’d just gotten a new website, we met with a website developer who started an hour-long networking session telling us about how we should re-do our website.  Let’s just say Ruth had her director face on. She was not happy.  Or last week, when the divorce attorney asked us both within 30 seconds if either of us were married. Yuck.

Tell me about/ Tell me more about:your business, your clients, how you got started, your business partner, your employees, your personal life.

What ever YOUR angle is, get people to start talking! Pick a specific “nugget” and get them to tell you more. Actively listen for more nuggets so you can ask more questions.

2. That sounds a lot like XYZ….

images (6)Use this information to tell a SHORT brief story about how something in step 1, happened to you. Don’t go on-and-on.  And despite your brain DYING to tell this person how your business, idea, product will be perfect for them, take some time to go to step 3.

I’ve had a similar experience. Can I share a similar story with you?

You are building a RELATIONSHIP.  Not a buyer and seller interaction – but a real relationship with this person!

3. LEVERAGE & Ask more OPEN ended questions.

What are open ended questions?  Any question that does not yield a yes or no answer.

  • How is XYZ working for you?
  • What kind of feedback do you get on XYZ?

Take your nuggets and get them to ask you more.

This is also a great time to set the stage for a followup conversation (especially when you are at a networking event and want to speak to more people):

  • I would love to know more about you/your XYZ, When do you have some time next week to chat?
  • You’ve really got me thinking about you/your XYZ, and I’d like to pick your brain about it some more. When are you available?

Wait, Nicole got blogitis again, and  she forgot to tell me about the part where I get to pitch my business.

No, I didn’t.  You don’t get to pitch your business.  GASP. In fact, I’d like you to wait until they ask you the open ended questions about you and your business. Remember that people learn coaching techniques and networking techniques by observing others.  Be their role model.

And even when I am talking about our business, I’m still asking more questions that they may be a little more self interested in, like:  Tell me about process improvements that you have worked on? Tell me about how it worked? Tell me about the types of training that your company offers/delivers/has done in the past? How did it go?

And because we are like that, I made you a quick little Networking Planning Checklist so you can prepare for your next event. Good luck!

Networking horror stories? Did these tips help?  Let us know @whiteboardcons #Networking.

Stay tuned as we feature the speakers in our Leading Process Change Course for the next few weeks.  Learn more about the special expertise they bring to the table!

Until Next Time,

Nicole

How an Extrovert Became Introverted

August 22, 2014Blog, , , , , , , , , , , , , , ,

How an Extrovert Became Introverted

I’m having an identity crisis. After years of being the world’s biggest extrovert (to quote one of my friends, who I do not believe was attesting to my outstanding theatrical ability , “…the most dramatic person I’ve ever met.”), I think I’ve become an introvert. Here’s the kicker.  I’m strangely not upset about it, given my historic distaste for those weird quiet folk. I might be actually sighing in relief and embracing my new me.

Our training curriculum on leadership, communication, relationship building, change management, and coaching focuses a great deal on both self-awareness and diagnosis of the personality and communications styles of our teams, peers, and colleagues.  To better how to understand others we must better understand ourselves (click to tweet). With this recent revelation on my newfound introversion, I am suddenly in a place to re-discover and understand my new self. After years of being horrified at the reserved, quiet, and thoughtful personas of my introvert friends because I couldn’t understand them, I suddenly have to be one. And maybe rather than my standard self-loathing/self-deprecating comedy routine, I can instead learn to leverage those introverted characteristics that I once loathed.

Extroverts have long been touted as great leaders, and in fact many introverts have adopted extrovert traits to better fit in to the traditional mold of extrovert-leaders. A plethora of management material focuses on how extroverts can better deal with introverts or how introverts can be more like extroverts.  But maybe just like me, the times are changing and we can embrace and leverage our quiet and thoughtful allies more strategically. introvert-vs-extrovert

Let’s Review: Introverts Vs. Extroverts

Extroverts

  • Outgoing
  • talkative
  • energetic
  • assertive
  • likes to lead
  • prefers group activities
  • derives energy from other people

Introverts

  • reserved
  • derives energy from solitary behaviour
  • enjoys activities alone or one-on-one (rather than in groups)
  • analytical/detail oriented
  • observe before participating/speaking
  • thoughtful
  • make up a smaller amount of the population
  • enjoy working independently

Managing the “others”

Exploit the Extroverts

  1. Let them lead.  As a former extrovert, please let us take the lead on something.  Please let us interact with ALL the people. Even if you cannot trust us to be the boss of everything, give us SOMETHING to manage.  Give us the OK to assert ourselves, burst with energetic excitement, and try not to drive everyone else nuts.
  2. Leverage their social credits.  Extroverts love to network – so let them.  Let them handle luncheons, breakfast networking meetings, boat cruises and so on and so forth. Then, go back to #1.

Invigorate the Introverts

  1. Let them think.  Let the early talkers talk. Let the opinions be heard.  And then invite the thoughtful response of the introvert be heard, when they are ready. Don’t assume just because they haven’t said anything yet, that there isn’t something brilliant lingering in there.
  2. Let them recharge.  Let them have time to re-coup and re-energize – alone.  Then, they are ready to go back to #1 and think some more.

Back to Me.

So what happened to me?  To be fair, there is still a great deal of extrovert lurking there within me.  Introversion and extroversion aren’t categorical, they are on a continuum.  Maybe I’m just visiting the introvert side for a bit?  Some theories suggest that introversion tends to express itself more as we age (like wrinkles and grey hair weren’t enough to worry about).  Others suggest that our needs at a certain time in our lives dictate our expression of these personality traits.  This makes sense, after 10 years of doing alot of independent desk work, I’m suddenly facilitating, teaching, selling, and networking 24/7 .  Previously I derived my energy from social activities. And now I derive energy from a day-ful of teaching, but need a Netflix marathon or four hours of obsessive reading of a certain Scottish Historical Fiction Saga in order to recharge.

After years of interrupting you to tell you about my story, I’m much happier listening to yours and silently judging you (JUST KIDDING!). Maybe I’m old. Maybe I’m tired. Maybe I’m “on” at work and need to be “off” the rest of the time.  Whatever the cause, I’m embracing the new me.  And embracing all those creepy quiet introverts I interuppted for the last 34 years. Sorry guys. I get you now. Want to share your introvert/extrovert transformation?  Talk to us on Twitter @whiteboardcons using the hashtag #introvertsarethenewextroverts #exploittheextroverts or #invigoratetheintroverts.

Until next time,

Nicole